Shipping:
1: Order Processing Time: We strive to process and ship all orders within 2 to 3 business days (excluding holidays and national events). Please note that this processing time may vary during peak seasons or promotional periods. We appreciate your patience.
2: Shipping Methods: We offer various shipping methods to accommodate your needs. The available options will be presented during the checkout process, and you can select the one that suits you best. Please note that delivery times may vary depending on your location and the selected shipping method.
3: Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The applicable shipping charges will be displayed during the checkout process. Any additional fees or customs duties imposed by the destination country are the responsibility of the customer.
4: Order Tracking: Once your order has been shipped, we will provide you with a tracking number if available. You can use this tracking number to monitor the progress of your shipment through our website or the courier's tracking service.
Returns:
1: Return Eligibility: We want you to be completely satisfied with your purchase. If you wish to return an item, we accept returns for the purpose of exchanging sizes within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.
2: Return Process: If you would like to initiate a return, please contact our customer support team within the specified 7-day period. They will guide you through the return process and provide you with the necessary instructions and return shipping address. Please note that the customer is responsible for all return shipping costs.
3: Exchange Process: Once we receive the returned item and verify its eligibility, we will process the exchange and ship the new size to you promptly. Please note that the customer is responsible for all shipping costs associated with the exchange, including the cost of shipping the returned item back to us and the cost of shipping the new item to you.
4: Non-Acceptance or Failure to Accept Shipment: It is crucial for the customer to accept the shipped packet upon delivery. If the customer refuses or fails to accept the shipment, it will be returned to the sender. Should the customer wish to receive the product, they must cover the new shipping costs for resending the package. Please note that refunds are not possible in this scenario. We appreciate your understanding and cooperation in ensuring a smooth and efficient resolution.
5: Non-Returnable Items: For hygiene reasons and to ensure the safety and well-being of our customers, certain items are non-returnable. These may include but are not limited to intimate apparel, swimwear, and personal care products. Please carefully review the product description and specifications before making a purchase.
6: Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly by offering a replacement of the same item originally ordered. Please note that we cannot accommodate requests for size or color changes in cases of damaged or defective items. We will cover the shipping costs associated only with the replacement of the damaged or defective item not with the return.
